What is your returns policy?

We understand that sometimes items may not meet your expectations, and you may wish to return them for a refund. Please read our Terms & Conditions for our returns policy here: doggear.co.uk/terms-conditions

To initiate a return, please follow the instructions provided on your delivery note. We appreciate your understanding and cooperation in maintaining our commitment to providing an exceptional customer experience.

What are your delivery times?

All items are dispatched from our warehouse within 24 hours of receiving payment, these items will be dispatched via either option below, depending on your choice during checkout:

• Our FREE shipping service (for UK delivery only) is Royal Mail 2nd Class delivery and should be with you within 2-5 working days.

• Our PAID shipping service (£2.99 for UK delivery only) is with Royal Mail 1st Class delivery and should be with you within 1-3 working days.

If you have not received your item after the times shown above, please get in touch with us using the details provided on the Contact Us page.

Faulty or missing item?

We strive to resolve any issues related to faulty or missing items promptly. Upon discovering a fault or missing item, please reach out to us using the contact information provided on the Contact Us page. When contacting us, please provide the following details:

• Order number: This will help us identify your order and expedite the resolution process.

• Product name of the faulty item: Clearly specify the name of the product that is faulty.

• Description and image of the fault: Provide a detailed description of the defect or damage and attach an image showcasing the issue.

Your prompt action and detailed information will help us investigate the matter effectively and address your concerns promptly. We appreciate your cooperation in resolving any issues related to your order.

Received an incorrect item?

We strive to ensure your orders are accurately fulfilled, but if you've received an incorrect item, we're here to help. Please fill out the delivery note and clearly indicate that you've received the wrong item then kindly return it to us. We aim to either send you the correct item or issue a full refund, whichever you prefer. If you have any questions, please just Contact Us.

How can I pay for my order?

You can use any of the payment types listed in the payment options when you checkout and order.

Can you help me with my promo code?

You will need to enter the promo code at checkout, exactly as it was given to you without any spaces. Type or copy the code in the Promo Code box. Ensure to click apply code. You will only be able to use the promo code once per order.